Improving retention and performance
of Contact Centre staff

For a preview of our Contact Centre Simulation Assessment please click here

A successful contact centre relies not only on good staff who can handle calls efficiently and effectively but also on low rates of absenteeism and high levels of retention.  If you are constantly diverting attention into finding and training new hires, your contact centre isn’t able to reach its full potential.

Finding the right employees who are more likely to stick in the job can be a time-consuming process.  PreVisor’s online Contact Centre Assessments, however, can rapidly provide you with a ranked list of candidates based on their assessment performance, identifying for you those staff predicted to not only perform well but also stay on the job.  It’s worked for hundreds of other companies, so why not try it with yours?

Proven results

• Increased Retention

A recent case study of a large international organisation with $40+ billion revenue per annum showed that by screening out only the bottom 30% of candidates, they could reduce their annual staff turnover by 30%.  The savings in recruitment fees and also time lost training new staff to get them up to speed had a major financial impact on their bottom line.

• Better performance

Another study showed that applicants who passed the PreVisor Solution for Contact Centre Roles exceeded the performance of those who failed (but were also hired) by up to 20% across key Contact Centre Metrics.  This increase in performance translated to more calls answered, more calls converted to sales and more customers retained.

• Decreased absenteeism

In another client study showed that employees who had passed the PreVisor assessments had a perfect attendance score of 52% versus a 40% score from the company norm group.

What are the benefits of using PreVisor’s Assessments for your next recruitment drive? 

• A world first virtual contact centre assessment.  PreVisor’s virtual contact centre scenarios are the first of their kind and are designed to accurately identify the candidates who are most likely to be high-performers and stay on the job longer.

• Job Family Specific Assessments.  PreVisor’s contact centre solutions are not a one-size-fits-all assessment.  These solutions are designed to specifically assess candidates on their hard and soft skills relevant to a contact centre role.

• Proven Return on Investment.  Numerous client case studies from PreVisor shows that applicants passing the Contact Centre Assessment were  more effective in the role, had lower absenteeism, generated more profit (in sales focused roles) and stayed in the job longer than applicants who failed the assessment. 

• A More Positive Applicant Experience.  By offering a single assessment on a single platform, your candidates will find the PreVisor process to be streamlined and efficient.

• Detailed yet concise reporting.  PreVisor’s reports are separated into a recruiter guide, an interview guide and a development guide.  They are designed to give you enough of what you need (such as suggestions for questions to ask in an interview and information on how a candidate could develop their skills) without inundating you with information of limited relevance.

• Complete online at home or in-house.   From in-house group recruitment drives to one-off hires – you can choose where the candidate completes the test to suit your recruitment requirements.

Click here to find out more about PreVisor’s Contact Centre Solutions.